Return & Refund Policy • krushna-saileela

Return & Refund Policy

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Thank you for shopping with krushna-saileela. This page explains when and how you can return, exchange, or receive a refund.

1) Return Eligibility Window

• Returns/exchanges are accepted within 7 days of delivery (counted from the day you receive the parcel).
• Raise your request within the window; beyond this period, requests may be declined.
• We recommend an unboxing video for faster resolution in case of damage/missing items.

2) Condition of Items

• Items must be unused, unworn, and in original condition.
• All tags, pouches/boxes, authenticity cards, freebies, and invoice must be returned.
• Items showing wear, scratches, stains, perfume residue, or alterations will be ineligible.

3) Non‑Returnable Items

• Hygiene‑sensitive items: earrings, nose pins, and body jewelry (unless defective on arrival).
• Customized/engraved/altered items.
• Final sale/marked “non‑returnable” at checkout.
• Gift cards/store credits.

4) How to Raise a Return/Exchange

1. Go to “My Orders” (if registered) or email us at dipeshpbalsara@gmail.com.
2. Share order ID, reason, and photos/video (outer box, inner packaging, product).
3. We’ll confirm eligibility and arrange pickup/self‑ship instructions.

5) Pickup, Self‑Ship & Packing

• Pickup: Available for most pincodes. Keep parcel ready; ensure secure packing to avoid transit damage.
• Self‑ship: If pickup is unavailable, ship to the address we provide. Keep the receipt safe.
• On approved self‑ship, we may reimburse standard courier charges (up to a cap) via coupon/credit—share the receipt.

6) Exchange Policy

• Exchanges are subject to stock availability for the requested size/color/model.
• If the exchange item is of higher value, you’ll pay the difference; for lower value, we issue store credit/refund as per policy.
• One‑time exchange per order item is permitted.

7) Refund Method & Timeline

• Prepaid orders: Refunds are initiated to the original payment method.
• COD orders: Refunded to your UPI/Bank account after we collect details securely.
• Refunds are processed within 5–7 business days of QC approval at our warehouse; actual credit timelines depend on your bank/gateway.
• Shipping/COD fees are non‑refundable unless the return is due to our error (wrong/defective item).

8) Damaged/Defective/Wrong Item

• Report within 48 hours of delivery with clear photos/video of the parcel and item.
• On verification, we’ll offer a free replacement or full refund (including shipping) as applicable.
• Items damaged due to improper use/handling are not covered.

9) Cancellations & Refusals

• Before dispatch: You can request cancellation; we’ll issue a full refund if not yet shipped.
• After dispatch: Please accept delivery and file a return; doorstep refusal may be treated as Return‑to‑Origin (RTO).
• Repeated COD refusals may impact future COD eligibility.

10) Contact & Escalation

7‑Day Returns ← Back to Home